Client voice
Online Store Buyer & Retailer in Europe
This is the note as it was sent. It belongs to that buyer and that moment—not to the next order.
You have been very helpful with us since we have started working together and I totally understand that this is not your fault. I have communicated this to the ownership and we decided that we will not ask for any compensation from your side. I really hope that our cooperation will be a long lasting one because you are a lot of help with my job.
P.S. It starts with a quality problem, but their trust in us endures. Explore the case study below for details.